Job Details

Friendly Office Assistant

We're looking for a friendly, organized, tech-savvy Office Assistant to join our Senior Helpers team! This is a fast-paced, people-focused role supporting our caregivers, clients, families, and office team.

What You'll Do

• Answer phones and provide warm, professional customer service.
• Use WellSky and Zingage to manage information and communicate with caregivers and clients.
• Support caregiver onboarding, paperwork, training, and new caregiver/client introduction visits.
• Help coordinate new client starts and prepare welcome materials.
• Assist with caregiver call-outs and coverage needs alongside the Scheduling team.
• Assist with incoming lead calls, gather information, and help ensure prospects receive timely follow-up.
• Maintain accurate electronic and physical client/caregiver files.
• Assist with compliance tracking, documentation, and other HR-related administrative tasks.
• Provide support to the HR, Scheduling, Recruiting, and Client Services teams.
• Jump in wherever needed to keep the office running smoothly and our caregivers and clients supported.

Schedule: Monday through Friday 9:00 am - 5:00 pm with on call rotation with support.

What We're Looking For

• Excellent communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Comfortable multitasking
• Team Player
• Comfortable with technology and willing to learn new systems.
• Experience with WellSky, home care, healthcare, staffing, or scheduling is a plus.
• A positive, team-oriented attitude and a genuine desire to help people.

Why This Role Matters

You'll be one of the people helping make sure caregivers feel supported, clients feel cared for, and no call, lead, or important detail falls through the cracks.

If you're someone who enjoys people, problem-solving, and being the person the team can count on, we'd love to meet you!