Job Details

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

The Assistant General Manager plays a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. They tour the operating departments daily, making adjustments as needed via department heads. Weekly staff meetings are conducted, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.

The Assistant General Manager meets all financial review dates and corporate directed programs in a timely fashion. They hold a monthly financial review with all department managers, M.I.D.'s and available supervisors. They ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. Managers are developed for future advancement through competency training and corporate sponsored training programs.

The Assistant General Manager participates in required M.O.D. coverage as scheduled and maintains direct contact with and monitors the development of management trainees. They adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. They oversee and assist in the Highgate Hotel budget process as required. Training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.

The Assistant General Manager assists in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. Rooms are inspected regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. The cleanliness and maintenance of the physical property is ensured through inspections and preventive maintenance programs with department managers.

The Assistant General Manager ensures that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees. They forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. They interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.

The Assistant General Manager performs all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s, and ensures that managers are in compliance with the standards in their administration of performance appraisals to their staff. They motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.

They perform any other duties as requested by the Vice President or Regional Director of Operations. They ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. They meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. They are in the public areas during peak times, greeting guests and offering assistance as needed.

The Assistant General Manager ensures procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. They ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

Qualifications

• At least 5-6 years progressive experience in a hotel. Bachelor's Degree preferred.
• Long hours sometimes required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Perform other duties as requested by management.