Job Details

We're Hiring!

As a team member for Chuck Hemmert Insurance and Financial Services, you are vital to our daily business operations and customers' success. We are looking for a reliable, detail-oriented Customer Service Representative to support our State Farm agency. This role is ideal for someone who genuinely enjoys helping people, staying organized, being part of a fast-paced team environment and can handle multiple tasks at one time. This is not a high-pressure sales role. Our focus is on excellent customer service, follow-through, and building long-term relationships with our clients.

Benefits include 401(k) matching, bonus based on performance, competitive salary, opportunity for advancement, paid time off, and training & development.

Responsibilities include providing exceptional service to existing customers via phone, email, and in person; assisting clients with policy changes, billing questions, coverage explanations, and documentation; helping manage renewals, follow-ups, and day-to-day account servicing; accurately documenting client interactions and maintaining organized records; working closely with the team to ensure nothing falls through the cracks; and representing the agency with professionalism, empathy, and accountability.

Qualifications include strong communication and customer-service skills, being detail-oriented with the ability to stay organized in a busy office, being dependable, proactive, and willing to take ownership of tasks, and being comfortable working with systems, processes, and deadlines. Insurance experience is helpful, but not required training is provided.

Compensation: $24.00 - $30.00 per hour.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Grass Valley, CA. We have 21 years of combined insurance experience in our office. Our agency has received awards including: Ambassador Travel, Legion of Honor, Senior Vice President's Club, Silver Scroll, Bronze Tablet, and New Agent Program Qualifier.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.