Job Details

A company is looking for a Principal Business Consultant, AI.Key Responsibilities:Lead consulting projects to drive process improvement and ensure business readiness for AI solutionsConsult with clients to understand their business and technical processes, and AI implementation needsProvide best practice recommendations for self-service and AI software solutions to optimize business processesRequired Qualifications:Minimum of 5 years of experience in self-service or AI software domainsDegree in Business, Information Technology, or a related field preferredExperience with contact center enterprise software and digital self-service channelsKnowledge management expertise and experience with generative AI in customer service is a plusProven ability to handle senior executive audiences and lead project teams effectively