Job Details

Carmax - 1450 Eureka Road - Responsibilities: Answer all incoming service calls and schedule service appointments; Assist Customer Advisors/Service Consultants with customers as needed; Provide written messages to the responsible party in a timely manner; Audit sublet invoices and ensure loaner log and dealer tags are compliant; Maintain high level of customer service and adherence to Retail Service Standardized Work and VoC processes