Job Details

In Office Position

This is an in office position.

Primary Job: Responsible for providing quality and efficient customer service to Servicing and Post Close Department by sorting the signed Closing Package into their respective Placeholders within 1 business day of Funding. These duties to be performed timely and accurately as this process directly effects vital downstream processes.

Essential Duties and Responsibilities:

• Pull loans from the Auto Assign pipeline to ensure tasks are completed within required time lines
• Auto assign signed Closing Package to the respective placeholders
• Manually assign remaining non-auto assigned document to their respective placeholders
• Enter TCPA Consent Form option
• Interaction with Post Close, Servicing and Closing Department
• Additional duties may be added, as required.

Qualifications/Requirements:

• Communication/Customer Service The ability to provide and maintain effective and positive communication with management and all co-workers and teammates
• Commitment to company values, policies and procedures
• Excellent interpersonal communication skills
• Adaptability an ability to quickly learn new or different techniques, products and computer programs
• Problem Solving an ability to effectively analyze and resolve problems at a functional level with management, closing agents, Post Close, 3rd party vendors, investors and all co-workers
• Computer proficiency the ability to effectively utilize required software packages, Word, Excel, Encompass, Internet
• This person must live our culture every day! (Respect, Transparency, Scrappy)
• Other duties as assigned