Job Details

Your Team. The Customer Care Representative is responsible for the day-to-day management and operation of their community. Must diagnose, schedule and complete warranty service requests in a professional, timely and satisfactory manner with the goal of exceeding customer satisfaction. Your Key Deliverables. Strive to deliver the ultimate customer experience. Become proficient with mobile application for tracking and updating customer service requests. Attend AVID Survey seminars when offered. Attend weekly Community team meetings. Interact with construction and sales personnel to ensure a positive team spirit. Schedule or perform model maintenance as requested. Comply with Brookfield Residential Appearance Code. Knowledge of Brookfields Fit & Finish One-Year Limited Warranty. Knowledge of construction performance standards in the publication, The Home Book, A complete Guide to Homeowner and Homebuilder Responsibilities. Knowledge of programs: Conasys Homeowner Central Portal, On. Loca...Customer Care, Operations Coordinator, Representative, Customer Service, Customer Experience, Residential, Retail, Property Management