Job Details

Our direct client a large American muti-national hospitality chain is seeking to hire for the below role.

Sr. Project Coordinator

Location: Chicago IL | Open to non-local candidates working 100% Remote per central time

Duration: 6 months plus
Pay rate: $38/HR -$46/HR

Provide support on a global luxury travel agency program that consists of 350+ hotels and 15,000+ Travel Advisors. This position will work with colleagues in different departments to coordinate communications and enhancements to ensure the Program operates smoothly. He/she will assist with issues when they arise and act as a first point of escalation. Tasks will involve providing support and ongoing maintenance of the Program. This person will interact with colleagues and customers around the globe.
Monitor and capture feedback from users and document changes for the project backlog.

• Provide support to customer base (i.e. travel advisors, hotel colleagues, and Sales team)
• Troubleshoot and assist customers with issues
• Prepare Project Communications and announcements.
• Capture and distribute meeting minutes
• Track completion of tasks and follow up as needed to ensure timelines are met.
• Perform data analysis
• Independently manage lower complexity/small projects
• Create and maintain simple project schedules
• Builds working relationships with team members, vendors and other departments involved in the projects.
• Update website content via website content management tool
• Maintain the internal Program intranet website
• Run reports and distribute or publish them in appropriate collaboration sites
• Provide customer support to hotels, external customers, and fellow colleagues
• Create charts or graphs for presentations
• Log, track and manage compliance issues and elevate when needed

Qualifications

• Ability to work independently.
• Not afraid to ask questions but also takes initiative to learn on his/her own
• Ability to manage their own time and prioritize work
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Willingness to troubleshoot and dig into issues that arise to bring them to resolution.

Purpose

Provide support and coordination for the execution of a Program or Project.

Position responsibilities

• Provide project support to Program and Project manager.
• Gather and create status reports.
• Document risk and issues.
• Monitor and capture feedback from users and document changes for the project backlog.
• Provide customer support to customer base (i.e. travel advisors, hotel colleagues, and Sales team)
• Monitor, document, and troubleshoot customer issues
• Prepare Project Communications and announcements.
• Create and maintain web content as needed
• Capture meeting minutes
• Work with a global team and global customers on project issues
• Track completion of tasks and follow up as needed to ensure timelines are met.
• Work with 3rd party vendors on project efforts or for the creation of marketing collateral.
• Perform data analysis
• Prepare and present project status reports and provide timely and accurate information for status updates to the project team, stakeholders and vendors.
• Independently manage lower complexity projects
• Create and maintain project schedules.
• Maintain files and information including but not limited to, project schedules, status reports, financial data, budgets, project documentation and legal documents.
• Tracks the progress of projects
• Builds working relationships with team members, vendors and other departments involved in the projects.

Experience and qualifications

• Strong understanding of Project Management
• 3-4 years project management experience obtained by assisting/coordinating mid-scale projects
• Ability to work independently.
• Analytical skills are essential
• Reacts to project adjustments and alterations promptly and efficiently.
  
• Flexible during times of change.
• Ability to read communication styles of team members and customers who come from a broad spectrum of disciplines.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Adept at conducting research into project-related issues and products.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial

Preferred skills

Project Scheduling tool experience such as MS-Project

Education

Bachelor s Degree

Please apply with your interest. You may also reach out to me at

Thank you,
Ashu

Benefits

• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.