Job Details

Job Title: ServiceNow Developer / Engineer with Genesys Cloud Experience

Location: "Remote"
Duration: Contract- 12+ months

Job Summary:

We're seeking a skilled professional with hands-on experience in ServiceNow development and Genesys Cloud CX integration. The role focuses on enhancing customer service operations by integrating ITSM workflows with contact center capabilities.

Key Responsibilities:

• Design, develop, and customize ServiceNow modules (especially ITSM, CSM).
• Integrate Genesys Cloud CX with ServiceNow for seamless ticketing and call handling workflows.
• Build automation between ServiceNow and Genesys using REST APIs, webhooks, and event-based triggers.
• Support omnichannel customer experience (voice, chat, email) using CTI integrations.
• Collaborate with cross-functional teams for requirement gathering, implementation, and testing.
• Monitor and troubleshoot integrated workflows to ensure high availability.

Required Skills:

• 4-6+ years of ServiceNow development experience.
• 2+ years of hands-on experience with Genesys Cloud CX.
• Strong knowledge of ServiceNow ITSM, CSM, and Flow Designer.
• Experience in CTI integrations between ServiceNow and contact center platforms.
• Proficiency in REST/SOAP APIs, scripting (JavaScript), and automation workflows.

Preferred Qualifications:

• ServiceNow Certified System Administrator or Implementation Specialist.
• Experience in customer support or contact center operations.
• Familiarity with other ITSM tools or contact center platforms.

Best Regards,

Pavan Teja
Talent Acquisition Specialist
Phone: 571-###-####
Email: ...@technogeninc.com
Web: www.technogeninc.com
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151