Job Details

C.H Robinson is seeking a Claims Representative who will be responsible for entering, overseeing and helping to resolve the cargo claims filed by customers of C. H. Robinson. This position requires the individual to work with several different C. H. Robinson network offices, and other involved parties to assist in the resolution of claims that have been filed or amicably resolve situations in which product is lost or damaged during transit.

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Kansas City office, igniting creativity and driving impactful results. With the flexibility for remote work, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documents
• Processes new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlement
• Monitors and responds professionally with a customer service mindset to email and voicemail
• Resolves daily problems that arise and brings the issues to a resolution
• Identifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financials
• Assists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agents
• Builds working relationships with customers, carriers, insurance companies and the office network
• Maintains excellent task management in order to have proper follow up and resolution on each claim
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School diploma or GED
• 1+ year previous customer service or claims experience
• 1+ year of experience with Microsoft Office Programs

Preferred Qualifications:

• Bachelor's degree from an accredited college or university
• Previous transportation experience
• Strong problem solving and decision-making abilities
• Quick learner who is successful at multi-tasking
• Team player who can also produce independent results
• Possesses strong detail orientation
• Strong customer service focus
• Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range
$17.13 - $25.36

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
• • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page