Job Details

Title: IT Service Management (ITSM) Lead
Location: (Hybrid 3/2) Plantation, FL
*MUST WORK HYBRID SCHEDULE IN Plantation, FL 4/1
Duration: 6 months to hire
Compensation: $50.00 - 57.00/hr W2
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

IT Service Management (ITSM) Lead

The IT Service Management (ITSM) Lead is a key member of the IT Technology Services team, responsible for driving service management and delivery excellence within client . This role requires deep expertise in ITIL frameworks, a strategic mindset, and a strong ability to lead IT service optimization efforts. The ITSM Lead serves as the key point of contact for the implementation and ongoing management of ITIL (Information Technology Infrastructure Library) practices, fostering a culture of continuous improvement and operational excellence.

• Develop, implement, and oversee ITSM frameworks and strategies that align IT services with business objectives and IT goals
• Lead the adoption and continual improvement of ITIL frameworks, ensuring best practices are followed across the organization
• Work closely with stakeholders to define service level agreements (SLAs) and ensure adherence to them
• Define and monitor Key Performance Indicators (KPIs) to measure the effectiveness and efficiency of IT services
• Establish and manage ITSM policies and procedures, ensuring compliance with regulatory and organizational standards
• Define, maintain, and drive asset management, change management, incident management, problem management, and release management processes to minimize service disruptions and optimize IT operations
• Facilitate Change Advisory Board (CAB) meetings to review, schedule, and approve change requests
• Ensure all changes and releases are documented, assessed for risk, and communicated to relevant stakeholders
• Ensure accurate and up-to-date records of all IT assets, including their life cycle status
• Audit and evaluate existing processes to identify areas of improvement, automation, and integration
• Lead the evaluation, selection, and implementation of ITSM tools and platforms
• Ensure the effective configuration and integration of ITSM tools to support automated workflows and reporting capabilities
• Identify opportunities for innovation and improvement within IT operations and services

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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