Job Details

COMPANY OVERVIEW:

This company is a significant force in the fashion, automotive, and furniture sectors, actively contributing to the Industry 4.0 revolution. They achieve this by delivering cutting-edge technologies, including software, equipment, data, and services, whichin turn enable industrial intelligence solutions and facilitate the digital transformation of their clients. With over 50 years of global experience and operations in more than 100 countries, the organization's 3000 employees are united by a shared passion and driven by innovation.

POSITION OVERVIEW:

You will play a key role in the company and will be responsible for overseeing and optimizing customer projects related the company's next-generation PLM SaaS solution, ensuring effective implementation, on-time delivery, budget compliance, and achieving a high level of customer satisfaction.

RESPONSIBILITIES:

• Managing and supervising project managers and solution consultants and project managers, providing them with operational support and methodological governance.
• Ensure recruitment of the team, onboarding, career development and performance management in alignment with the Customer Success strategy.
• Be accountable for resource alignment, project efficiency and continuous improvement of the delivery model.
• Act as a senior escalation point for complex project situations, client concerns or inter-team dependencies.
• Analyze and report KPIs such as on-time delivery, budget follow-up, project profitability and customer satisfaction (NPS, CSAT).
• Ensure the best possible onboarding experience for new customers by aligning expectations, preparation and engagement from day one.

In addition to operational excellence, you will play a key role in supporting regional commercial objectives, such as:

• Growing the customer portfolio.
• Retaining customers.
• Increasing annual recurring revenue (ARR) through adoption and expansion of PLM subscriptions.

PREFERRED PROFILE:

• Bachelor or Master's degree in one of the following fields: software engineering, computer science, digital technologies, electronics, Information Systems or related area will be required.
• 10 years or above working experience will be a minimum, including 5 years as Delivery Manager in the field of "enterprise" software solutions' implementation such as PLM/PDM, ERP, CRM, etc.
• Experience in Fashion industry, along with the number of different positions occupied covering different levels of the product lifecycle management (Line Planning, Costing, Creation, Pattern design, Manufacturing, Sourcing...).

POSITION QUALIFICATIONS:

• Business knowledge: capacity to understand fashion clients' needs and fashion processes (design, development, merchandising, supply chain, quality).
• Fashion Technology Fluency: capacity to understand key processes and technologies relevant to the fashion industry, including Product Lifecycle Management (PLM), Product Information Management (PIM), Digital Asset Management (DAM), and Enterprise Resource Planning (ERP) solutions, particularly in a Software-as-a-Service (SaaS) model.
• Team management: ability to set direction and priorities, assign tasks, manage workload, communicate clearly, coach and develop people, monitor performance with KPIs, resolve conflicts and improve processes.
• Stakeholders management: ability to effectively communicate with, lead, and engage with both internal and external stakeholders to ensure collaborative project success and alignment with customer needs.
• Project Planning: ability to develop comprehensive project plans that encompass risk management, budgeting, cost control, performance monitoring, and overall project timelines.
• Project Management Processes, Methodology, Tools & Software: proficiency in applying project management processes, methodologies, and tools to ensure project quality, manage change, and incorporate customer feedback effectively.
• Organizational Skills: ability to effectively manage resources, time, and documentation to ensure that projects operate smoothly and efficiently

TRAVEL:

• Travel as needed to client sites and HQ locations

LOCATION: Remote in New York City or Atlanta - open to remote candidates in EST

Job ID# 3467812

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