Job Details

Location: TX, United States (Remote)

Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to keep your community, nation, and planet safe? At Kaseware you will have the chance to do all of that and so much more as our Client Account Lead. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

The Client Account Lead plays a pivotal role within Kaseware's U.S. Government Practice, managing our book of business for the State of Texas. This role combines strategic account ownership, account management, and expansion responsibility within a defined portfolio.

The ideal candidate brings deep experience in public safety or government technology programs, excels in relationship management, and thrives in a mission-driven environment. The Client Account Lead will carry a quota focused on renewals, upsells, and account expansion, ensuring every account continues to realize measurable value from Kaseware's platform.

Job Type: Full-time, Exempt

Responsibilities and Duties:

• Drive New Business & Account Management: Manage a dedicated portfolio of Texas State Agency accounts while actively prospecting and closing net-new sales opportunities across the Texas government sector.
• Quota Ownership: Own and exceed assigned quota focused on a mix of new customer acquisition, retention, upsell, and expansion opportunities within existing Texas agencies.
• Platform Expertise: Become proficient in demonstrating the Kaseware platform to showcase value to prospective agencies and deepen feature adoption for existing clients.
• Strategic Account Planning: Develop multi-year account plans aligned with agency objectives, Texas state procurement cycles (e.g., DIR timelines), and Kaseware's regional growth strategy.
• Executive Engagement: Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment to agency leadership across the state.
• Reporting: Report directly to the US Practice Lead, maintaining alignment on Texas State-specific account priorities
• Expansion Strategy: Identify opportunities for account expansion through deeper platform utilization, new departmental cross-sells, and user adoption initiatives.
• Trusted Advisor: Act as a trusted advisor to agency executives and technical leads, aligning Kaseware's capabilities with state mission objectives and operational needs.
• Sales Hygiene: Maintain accurate sales forecasts and account health metrics in Salesforce, including new business pipeline, renewal status, and account risk indicators.
• Travel Requirements: Up to 50% travel (primarily within Texas).

Required Education:

Bachelor's Degree (Required)

Required Skills & Experience:

• 8–12 years of experience in Consulting, Public Safety, or Account Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments.
• Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
• Strong understanding of Government procurement.
• Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike.
• Highly organized and capable of managing multiple complex accounts simultaneously.
• Experience working cross-functionally across Product, Support, and Program Delivery organizations.

Preferred Qualifications:

• Background in public safety, government technology, or SaaS environment is strongly preferred.
• Experience in the security, intelligence, or law enforcement sectors.

Other Requirements:

• Languages: English.

Benefits:

• Base Salary: $145,000 - $155,000 yr // OTE: $220,000 yr
• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching

About Kaseware:

Kaseware is a rapidly growing start-up located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint-based background check, which is required for individuals needing access to criminal justice information (CJI).

We expect this position to be open until February 27th or until filled.