Job Details

Design Strategy Specialist Fully Remote

The Moore Group is seeking a Design Strategy Specialist to support our client Pfizer. This person would support strategic design initiatives within Pfizer digital that align user needs, business goals, and innovation-maximizing value realization.

This role is highly collaborative to achieve project objectives and operational excellence.

Key Responsibilities

• Develop and manage project plans that clearly scope and integrate design strategy and value insights activities from initiation through delivery.
• Lead end-to-end project phases, including framing, current-state assessment, qualitative and quantitative data analysis, insight synthesis, and future-state definition.
• Translate user research, usage metrics, and performance data into actionable value insights that improve user productivity, effectiveness, and efficiency.
• Provide strategic leadership across projects by guiding experience and process strategy, supporting business case development, and defining value measurement and evaluation approaches.
• Turn complex or urgent experience challenges ("burning platforms") into measurable usability and adoption success stories.
• Unify fragmented or inconsistent experience environments by defining cohesive design strategies, frameworks, and standards across applications and platforms.
• Translate insights and strategy into tangible design concepts, frameworks, and future-state proposals that inspire innovation and drive business impact.
• Design and facilitate stakeholder engagements that build shared understanding of complex systems, align cross-functional teams, and enable strategic decision-making.
• Plan and facilitate strategy and innovation workshops in in-person, virtual, and hybrid settings.
• Apply multidisciplinary design expertise to define methodologies, establish best practices, and advance the Design Strategy and Value Insights capability.
• Leverage tools such as Miro and Figma to support collaboration, visualize workflows, and communicate complex ideas.
• Produce executive-ready deliverables that clearly communicate strategy, insights, and recommendations.

• End-to-end current-state service blueprints
• Future-state experience and system maps
• Value insight and measurement reports
• Strategic visions and roadmaps
• Executive presentations and summaries

• Design Strategy and Experience Strategy
• Service Design
• Design Research and Value Measurement
• Interaction Design
• Innovation Strategy and Transformation
• Internal consulting experience within large, complex, or matrixed organizations (e.g., enterprise UX, digital transformation, shared services, or center-of-excellence models)

• Degree preferred in Service Design, Interaction Design, Design Research, Cognitive Science, Architecture, UX/UI Design, or a related field
• Proven track record of converting user research and measurement data into actionable value insights with clear business outcomes
• Demonstrated leadership in guiding project and process strategy, business case development, and experience value measurement
• Experience integrating design into new teams or organizations, demonstrating UX ROI, and expanding design services across projects or portfolios
• Background in unifying fragmented experience environments across applications or platforms
• Real-world experience integrating AI-enabled capabilities into business processes and digital platforms
• Ability to share concrete examples demonstrating positive impact across a business application portfolio
• Strong written and verbal communication skills, including executive-level storytelling
• Ability to manage multiple initiatives in a fast-paced, global environment
• Experience working in Agile or iterative delivery environments
• Expert to above average proficiency in Microsoft Office (Excel, PowerPoint, Teams, Outlook, SharePoint)
• Consulting background welcomed