Job Details

About us:

With Over 40 years in the industry, we have provided outstanding property management to

a diverse array of properties in California, Texas, and Louisiana.

We believe that our associates are our greatest asset, which is why we are dedicated to providing excellent benefits,

competitive pay, amazing perks, and advancement opportunities.

Join us in the rewarding career of providing "The Home You Deserve, Service you Trust."

Job Title: Multi-Site Assistant Manager

Reports To: Property Manager

RCMI Property: Overlook at Blue Ravine & Park on Riley

GENERAL PURPOSE OF JOB:

Completes various duties related to telecommunications, data entry, correspondence, human resources, and coordinating anything else requested. Completes general administrative duties such as copying, scanning and e-mailing, filing and other work as assigned. Receives and assists guests, tenants and prospects. In charge of assisting the property manager with the day-to-day operations to ensure financial performance of the building and / or apartment community. Provides administrative assistance to regional property manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for weekly review of timey accurate reporting from resident managers
• Responsible for rent collection and proper posting to resident ledgers. Assist Regional Property Manager with in-house collections
• Responsible for checking messages, answering phone calls, answering e-mails, assisting existing residents, and greeting the prospective residents
• Delinquent reporting is due twice per month and RCMI's goal is to maintain a less than 2% delinquent.
• Responsible to ensure all reporting is timely and accurate. Uploading of all reports/documents to internet cloud-based filing system
• Must accurately process incoming bills and invoices in a timely manner

• Responsible for research of vendor statements to ensure accuracy in billing

• Responsible to stay current with all company trainings, and accountable to ensure team is up to date with assignments in Grace Hill or training videos as assigned.
• Review of all Contract services at the properties. Keep summary updated and discuss with Gerry new and renewals on all service contracts and agreements.

• Completes general administrative tasks as requested.

• Responsible in assisting the Regional Property Manager with all capital work on the property including the bidding process and budgeting the project. Assist in obtaining bids and completing capital request.

• Prepares standing reports or analysis as assigned by Directors.
• Responsible for consistent and timely communication.
• Responsible for excellent customer service

• Responsible for showing apartments and floorplans and must develop knowledge of the product, market, and property in order to successfully lease the property.

• Responsible for marketing the property under the guidance of the regional property manager. This includes promotions, outreach marketing, and finding ways to promote the property to generate traffic.
• Responsible for assisting with lease renewal correspondence throughout the month and ensuring all renewal documents are signed and completed in the management software.
• Responsible for move in files and proper procedure in the move in process. The files should be organized and include all proper lease documentation, property addendums, and all signatures must be obtained.
• Responsible for move out inspections, accepting keys, assessing charges, taking pictures, and accurate notes for each move out
• Typing work orders, printing, completing, and proper follow up with residents after completion of work order. The leasing consultant is responsible for correspondence with residents regarding work orders or delays

• Leasing of apartments including all steps in leasing process
• Travel to properties as needed to perform necessary duties
• Maintain professional appearance at all times

• Additional projects as assigned by the Regional Property Manager or Regional Supervisor.

• High school diploma or GED equivalent
• 2 years of general office experience preferred
• Customer Service experience preferred
• Strong organizational and time management required
• Data entry experience preferred
• Valid Driver's License

• Microsoft Office / Outlook
• Use of typical office equipment
• Typing speed of 60 WPM or higher preferred
• 10-Key Typing
• E-mail
• Internet software
• Strong proofreading skills
• Property Management software experience preferred