Job Details

p style=min-height:1.5emstrongThe AI orchestration of your wildest imagination./strong/pp style=min-height:1.5emn8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, were changing the way people bring systems together and scale ideas for impact./pp style=min-height:1.5em/pp style=min-height:1.5emSince our founding in 2019, weve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, weve:/pp style=min-height:1.5em/pul style=min-height:1.5emlip style=min-height:1.5emCultivated a community of more than 650,000 active developers and builders/p/lilip style=min-height:1.5emEarned 145k+ GitHub stars, making us one of the worlds Top 40 most popular projects/p/lilip style=min-height:1.5emBeen ranked as one of Europes most promising privately held SaaS startups (4th in Sifteds 2025 B2B SaaS Rising 100)/p/lilip style=min-height:1.5emRaised $240m to date, from Sequoias first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation/p/lilip style=min-height:1.5emAnd are grateful for our 94 eNPS score (most companies would call 70 excellent)/p/li/ulp style=min-height:1.5embr /Thats the company weve built. Now wed love to see what emyou /emcan build. If youre applying, try n8n out - whether youre technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: a target=_blank rel=noopener noreferrer nofollow href= style=min-height:1.5em/pp style=min-height:1.5emWere in a defining moment of an incredible journey. Come and build with us./pp style=min-height:1.5emWe are now looking for a Senior Support Engineering in North America to continue to make sure that all of our users (from enterprise customers to community members) have a best in class support experience./pp style=min-height:1.5emYou will get a chance to set standard for delighting our customers and develop a deep knowledge of the low code amp; AI landscape while being part of building a best in class support team./pp style=min-height:1.5emstrongResponsibilities:/strong/pul style=min-height:1.5emlip style=min-height:1.5emProvide technical support to users via tickets, chat, and community forums./p/lilip style=min-height:1.5emDiagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance./p/lilip style=min-height:1.5emCollaborate with the engineering team to escalate and resolve complex technical challenges./p/lilip style=min-height:1.5emCreate and maintain documentation, FAQs, and knowledge base articles./p/lilip style=min-height:1.5emIdentify common issues and work on solutions to improve product reliability and user experience./p/lilip style=min-height:1.5emContribute to the community by answering questions and sharing best practices./p/li/ulp style=min-height:1.5emstrongRequirements:/strong/pul style=min-height:1.5emlip style=min-height:1.5em5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)/p/lilip style=min-height:1.5emOpen to participate in an paid on-call rotation to provide after-hours support/p/lilip style=min-height:1.5emStrong understanding of workflow automation, APIs, and integrations./p/lilip style=min-height:1.5emStrong knowledge of networking concepts likestrong /strongDNS, HTTP/HTTPS, and TCP/IP/p/lilip style=min-height:1.5emGood understanding of JavaScript, Node.js, and Docker./p/lilip style=min-height:1.5emExperience with Kubernetes is a plus./p/lilip style=min-height:1.5emExcellent problem-solving skills and attention to detail./p/lilip style=min-height:1.5emStrong communication skills and ability to explain technical concepts to non-technical users./p/lilip style=min-height:1.5emPassion for helping users and improving product usability./p/li/ulp style=min-height:1.5ememn8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status./em/pp style=min-height:1.5ememWe can sponsor visas to Germany; for any other country, you need to have existing right to work./em/pp style=min-height:1.5ememstrongOur company language is English./strong/em/pp style=min-height:1.5ememYou care about diversity and inclusion? We do too! Check out our /ema target=_blank rel=noopener noreferrer nofollow href= Inclusion and Belonging initiatives at n8n/em/aem (/ema target=_blank rel=noopener noreferrer nofollow href= style=min-height:1.5ememstrongLocation disclaimer:/strong If you see multiple job postings for the same role, it is most likely because were hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location youre the most likely to work from in the future. /em/pp style=min-height:1.5em/ph2strongBenefits /strong/h2ul style=min-height:1.5emlip style=min-height:1.5emstrongCompetitive compensation/strong ???? We offer fair and attractive pay./p/lilip style=min-height:1.5emstrongOwnership/strong ???? Our core value is to empower others, and we mean ityoull get a slice of n8n with equity./p/lilip style=min-height:1.5emstrongWork/life balance/strong ????? We work hard but ensure you have time to recharge:/pul style=min-height:1.5emlip style=min-height:1.5emstrongEurope:/strong 30 days of vacation, plus public holidays wherever you are./p/lilip style=min-height:1.5emstrongUS:/strong 15 vacation days, 8 sick days, plus public holidays wherever you are./p/li/ul/lilip style=min-height:1.5emstrongHealth amp; wellness/strong ???? /pul style=min-height:1.5emlip style=min-height:1.5emstrongEurope:/strong We provide benefits according to local country norms.*/p/lilip style=min-height:1.5emstrongUS:/strong Comprehensive medical (PPO 1200), dental, and vision plans./p/li/ul/lilip style=min-height:1.5emstrongFuture planning/strong ???? /pul style=min-height:1.5emlip style=min-height:1.5emstrongEurope:/strong We provide pension contributions according to local country norms.*/p/lilip style=min-height:1.5emstrongUS:/strong 401(k) retirement plan./p/li/ul/lilip style=min-height:1.5emstrongFinancial security/strong ????? /pul style=min-height:1.5emlip style=min-height:1.5emstrongEurope:/strong We provide benefits according to local country norms.*/p/lilip style=min-height:1.5emstrongUS:/strong Short-term amp; long-term disability insurance, life amp; ADamp;D coverage, and additional hospital coverage./p/li/ul/lilip style=min-height:1.5emstrongCareer growth/strong ???? We hire rising stars who grow with us! Youll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills./p/lilip style=min-height:1.5emstrongA passionate team/strong ???? We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!/p/lilip style=min-height:1.5emstrongRemote-first/strong ???? Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybridplease check the job description./p/lilip style=min-height:1.5emstrongGiving back/strong ???? Were big fans of open source, and youll get $100 per month to support projects you care about./p/lilip style=min-height:1.5emstrongAI enablement ???? /strong We believe in working smartereveryone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity./p/lilip style=min-height:1.5emstrongTransparency/strong ???? We all know what everyones working on, how the company is doingthe whole shebang./p/lilip style=min-height:1.5emstrongAn ambitious but kind culture/strong ???? People love working hereour eNPS for 2024 is 94!/p/li/ulp style=min-height:1.5emem* Country-specific details are provided in your contract./em/p