Job Details

Build Your Best Future With The Johnson Controls Team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle (as applicable), Tools, and Equipment to complete all jobs
• Providing Scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)

What You Will Do

The qualified candidate will be integral in the continued success and growth of the district's service department. Possess high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Must have attention to detail and excellent communication skills are required. Candidate will perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and life safety systems inspections. Responsible for processing billing invoices.

How You Will Do It

• Contact customer to communicate status changes
• Professionally field customer complaints and attempt to resolve, involving supervisor when necessary
• Validate and perform invoicing transactions for service calls in Oracle based computer systems daily

What We Look For

Required

• High School diploma or equivalent certification required
• 2 years administrative experience
• Experience in Fire and Security or other major industries a plus
• Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, or PowerPoint
• Excellent verbal and written communication skills
• A strong work ethic and ability to communicate effectively with upper management
• Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment
• Customer service mindset and high interpersonal savvy and approachable
• Consistent pleasant and professional demeanor toward all levels of team members
• Ability to complete assigned tasks with a minimum of guidance and oversight
• Ability to prioritize multiple tasks
• Must be able to pass a pre-employment background and drug-screening

Preferred

• Scheduling experience

Other responsibilities could include:

• Coordinate schedules for service Inspection technicians
• Confirm appointments by calling the customers
• Process job closeouts
• Run reports to review service technician activity
• Make sure that emergency issues are prioritized and handled on a timely manner
• Return customer's calls
• Managing Inspection Sub Contractor Program (where applicable)
• Processing all Check Requests necessary for Inspection Dept.
• Process Inspection Reports and send or upload where necessary for jurisdiction compliance
• Assist with clerical and administrative duties including but not limited to ordering supplies, filing, faxing
• Create file, assign customer numbers, distribution of paperwork
• Other duties as assigned

Hiring Hourly Range: (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.