Job Details

Description

The Order Management Specialist, Project Business is responsible for order fulfillment for EPC Large Scale project accounts in North Central America. Serving as the subject matter expert for the order management team, this role supports complex order processing, ensures billing accuracy, and leads reporting and process optimization initiatives. The position also provides cross-functional support to sales, supply chain, and project management, while mentoring new team members and identifying improvements to streamline order fulfillment operations.

Key Responsibilities:

• Apply advanced knowledge of end-to-end order processing to ensure accuracy and timeliness.
  
• Resolve problems, ensure accurate billing, and maintain transaction integrity.
  
• Collaborate cross-functionally to improve processes, work instructions, and procedures.
  
• Represent Order Management in task force teams and serve as subject matter expert for testing new implementations.
  
• Research and apply SAP data to resolve complex order tasks.
  
• Communicate order status to internal stakeholders; create performance metrics using Excel.
  
• Conduct weekly Open Order Meetings with Purchasing, Transportation, and Project Management.
  
• Manage open order reports, update delivery timelines, and support accurate revenue forecasting.
  
• Close out Salesforce opportunities, create ship-to accounts, and perform data entry.
  
• Process RMAs and credit note requests, and coordinate with Accounts Receivables for 3PL transitions.
  
• Create freight quotes using TMS portals and oversee logistics-related activities.
  
• Analyze inbound material availability and order allocations.
  
• Collect, identify, and manage resellers' certificates for tax exemption.
  
• Train and mentor new team members.
  
• Other duties as assigned.
  

Requirements:

• High school diploma or equivalent required; Associate degree in Business or Logistics strongly preferred.
  
• Minimum of 5 years of relevant professional experience in order management or customer service.
  
• Strong knowledge of SAP and Salesforce required.
  
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  
• Knowledge of logistics and freight forwarding (FedEx, TMS, etc.) recommended.
  
• Strong analytical, problem-solving, and organizational skills.
  
• High attention to detail with proven accuracy in order processing.
  
• Proficiency in English (written and verbal); German and/or Spanish a plus.
  

Company Description:
A leading global organization specializing in delivering complex projects, logistics solutions, and customer support for EPC and large-scale industrial clients. The company values cross-functional collaboration, continuous improvement, and professional development, offering employees the opportunity to contribute their expertise in a dynamic and impactful environment.

Why This Opportunity?

• Play a key role as a subject matter expert in order management for large-scale projects.
• Gain exposure to global business operations and cross-functional collaboration.
• Opportunities for mentorship, training, and professional development.
• Work in a role that drives efficiency, quality, and customer satisfaction.