Job Details

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Surgery Authorizations Representative to join our team. In this role, you will be responsible for ensuring that each Patient has a positive experience navigating through the surgical authorization process. You will respond promptly to inquiries, maintain accurate records, and provide excellent customer service. The ideal candidate is detail-oriented, efficient, friendly, and familiar with insurance products.

Responsibilities

Answer patient questions via phone, email, and in-person

Obtain surgical and DME Authorizations

Coordinate with Surgery Scheduler regarding surgery dates

Communicate with patients regarding surgical quotes

Timely follow up on surgical authorization denials

Maintain detailed records of client interactions

Collaborate with colleagues to provide comprehensive patient service

Qualifications

Knowledge of insurance products

High school diploma/GED required, Bachelor's degree preferred

Excellent customer service skills

Knowledge of CPT, ICD-10, HCPCS

Highly organized with strong time management skills

Familiarity with Google Workspace and other software applications