Job Details

Public Safety Dispatcher

Under close and general supervision, the Public Safety Dispatcher performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.

Supervision received and exercised: Receives close or general supervision from the Public Safety Dispatch Supervisor. Exercises no supervision over staff.

Essential Duties

• Receives emergency calls for police, fire, or other emergency services.
• Receives 9-1-1 calls, determines priority, and dispatches appropriate units via radio and Mobile Data Terminals in accordance with established procedures.
• Coordinates emergency incidents or calls for service, relaying information and assistance requests involving other public safety entities.
• Tracks and maintains current status of field units.
• Enters, updates, and retrieves information from local, state, and national databases relating to wanted or missing persons, stolen property, vehicle registration, stolen vehicles, etc.
• Receives incoming telephone and voice radio requests for non-emergency assistance; provides appropriate information and referrals.
• Provides Emergency Medical Dispatch (EMD) services to callers through an accredited system of telephone triage and pre-arrival instructions.

Qualifications

Education and Experience: A combination of education and experience which would provide the required knowledge and abilities is qualifying. Note: education may not fully substitute for the required experience unless expressly stated herein. Equivalent to the completion of the 12th grade; AND Two (2) years of full-time experience equivalent to a Public Safety Dispatcher I with the City of Rocklin.

• Possession of, or ability to obtain and maintain, a valid California Class C Driver License and a satisfactory driving record is required. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• Possession of a typing certification showing a net speed of 40 words per minute.
• A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is required
• An EMD certification is desirable.

Must be willing to work emergencies as well as evenings, weekends, and holidays.

• While always welcome, a resume will not be accepted in lieu of an official City application. The application must be completed in its entirety.
• All required documents must be attached to the application; missing documents may be submitted until the final filing date. Human Resources will not accept documents after the final filing date.
• Candidates must pass a thorough background investigation prior to appointment and meet physical, psychological, and background standards established by POST.
• This job classification may require a pre-employment medical screening which includes testing for drugs, including but not limited to marijuana; a positive test may result in revocation of an employment offer.

The City of Rocklin is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.