Job Details

About Sprig Oral Health Technologies, Inc.

Sprig is an oral health technology company bringing the innovation today's patients and professionals demand to pediatric dentistry. We do this because the next generation deserves next generation care.

Since we invented the pediatric Zirconia crown over a decade ago, we've continued to find better ways to apply tech to teeth. We're always working on new products, new educational programs and more environmentally friendly methods of manufacturing. Through this combination of innovation and education, we're providing dental professionals with the technologies and techniques they need to grow their practices and deliver ever-better care.

About the role

As the first point of contact for our dentist and dental office clients, you will process orders via phone, ticketing system, and website. You'll quickly learn about our dental/medical device products to provide accurate answers and outstanding customer service. This B2B role takes pride in their work by delivering exceptional care to every customer.

We offer

• Friendly and fun company culture!

• Competitive salary based upon experience/education.

• Full benefit package including Medical, Dental, Vision, and Life Insurance*

• EAP (Employee Assistance Plan offering FREE mental health services).
• 2 weeks paid vacation per year - vacation accruals increase after the first year.

• 401(k) with company match*

• 9 Paid Holidays.

• Wellness program and onsite personal trainer with lunch hour workouts available.

• *A waiting period applies to some benefits.
• Pay range is: 18.85- 23.56 to start.

• Receives all customer calls and greets customers warmly, while listening to the problem or reason for calling to quickly reach a resolution.
• Enter accurate and thorough notes from each call to ensure accurate metrics tracking.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Refer clinical queries regarding procedural questions to a designated Scientific Advisor.

• Assist with placement of orders, refunds, and/or exchanges through our eCommerce and ERP platforms.

• Assist the sales team by capturing and maintaining detailed customer information in the CRM for new and established customers.

• Monitors customer orders for on time or expedited delivery and advises shipping department of need-by dates.

• Functions as the company gatekeeper, screens incoming calls before forwarding to others.

• Accurately record feedback and perform product complaint investigations as needed.

• Capture and communicate detailed information on overall customer satisfaction and feedback/complaints for the post market surveillance of products sold by Sprig.

• Serves as the main facilitator for the processing of customer purchase orders and completion of all invoicing. Includes some basic accounts receivable and collections communications.

• Collaborate with other departments as needed within the company.

• Maintains proficiency with Company product knowledge and related dental products.

• Has knowledge and understanding of all social media posts, communications, and the events calendar as it pertains to the department.
• Expected Hours of Work: Operating hours are 7:00 a.m. to 5:00 p.m. There is an alternating work schedule to accommodate different time zones for customers nationwide and globally. Full time 40 hours/week, Monday-Friday, ONSITE. Hours of work may vary to accommodate different time zones.

• Problem Solving/Analysis/Critical Thinking

• Courteous and efficient communication to process customer orders quickly and accurately

• Positive, enthusiastic and "can-do" attitude. Independent worker and team collaborator.

• Adaptable

• Organized and detail oriented

• Effective time management

• Business Sense

• Business writing skills

• Customer/Client Focus

• Results Driven

• Exemplary Phone Etiquette & Skills

• Technical Capacity. Proficient Computer navigation skills. Accurate keyboarding/typing skills.

• Professional demeanor.

• One to three years previous experience in a customer service environment.

• Proficient computer skills (MS Office Suite, Outlook) required.
• Required fluent English language skills - both written and verbal.

• HS Diploma or GED.

• Knowledge of product and/or willingness to learn.

• Experience with CRM ticketing software preferred.

• Experience with ERP ordering software preferred.

• College education preferred.

• Background in dental office environment preferred.