Job Details

Overview: If you are interested in helping individuals access essential transportation services, we encourage you to apply for our Trip Reservation Specialist position. Here, you will play a vital role in scheduling trips for eligible passengers and ensuring a seamless experience.

Key Responsibilities:

• Receive and handle passenger calls, gathering essential trip details for scheduling.
• Provide vital information to current and prospective passengers on how to effectively use our transportation services.
• Conduct data entry for passenger records and specific trip requests, while negotiating times when necessary.
• Follow up with passengers regarding changes and provide timely notifications for cancellations to the scheduling team.
• Maintain accurate and up-to-date passenger records in our customer database.
• Ensure a safe work environment and adhere to safety protocols to protect yourself and your colleagues.
• Keep organized filing systems and records.
• Communicate clearly with operations staff about any scheduling or passenger-related issues.
• Efficiently manage multiple tasks while maintaining accuracy.
• Deliver excellent customer service with a professional demeanor and appearance.
• Show reliability with consistent attendance.
• Collaborate as a team player, offering support to management and peers.

Qualifications:

• High school diploma or equivalent required.
• Ability to work effectively in a fast-paced environment.
• Prior experience in paratransit scheduling with Trapeze PASS is preferred.
• Strong decision-making capabilities and an excellent record of attendance.
• Exceptional verbal and written communication skills.
• Experience in telephone speaking or call center operations is a plus.
• Proficient computer skills.

Starting Pay Rate: $23.17/hour

MV Transportation is an equal opportunity employer that values diversity in its workforce. We do not discriminate based on race, color, religion, national origin, sex, disability, veteran status, or any other protected characteristic. Please note that applicants may undergo a pre-employment drug test and background check as part of the hiring process.