Job Details

Job Type

Part-time

Description

Position Summary:

Specializes in customer service, represents the first impression of the facility,

greeting all guests as they enter the facility and upon answering the phone. Directs

visitors to their desired locations. Maintains confidentiality and provides

administrative support across the organization. Handles the flow of people through

the business and ensure that all administration tasks are completed accurately and

delivered with high quality and in a timely manner.

Responsibilities:

• Welcome visitors warmly and directs them to their desired locations.
• Maintains security of the community and provides coverage of the front lobby ensuring no residents leave the building unattended.
• Requires all guests to sign in and out.
• Answer phones in a cheerful manner, routes calls to appropriate individuals and takes and relays messages when voice mail is not available.
• Ability to communicate and interact effectively, provide stability and act as a role model for residents and facility staff.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of every resident.
• Respond to questions about the facility, as well as the care and services provided.
• Tour prospective residents and/or their families throughout the community, obtaining pertinent information while completing an inquiry form.
• Maintains current knowledge of resident status, census, personnel and other relevant information.
• Coordinate mail flow in and out of facility, delivers resident mail in a prompt manner
• Maintain an organized work area and ensures lobby area is tidy and welcoming. Re-directs residents to their rooms when they are sleepy.
• Accepts applications when job openings are posted and routes to the appropriate supervisor.
• Receives and receipts rent checks, book keeping as directed.
• Creates file for residents receiving Home Health Services and ensures they document each visit.
• Assists residents with smoking privileges.
• Schedule appointments as directed.
• Filing, auditing, faxing and e-mail as needed.

• Good physical and mental health.
• Maintain a well-groomed professional appearance.
• Speak and understand the English language.
• Effective use of interpersonal and communication skills.
• Strong organizational and leadership skills.
• Displays good judgment and problem solving.
• Ability to understand and follow written and/or verbal directions.
• Ability to establish and carry out priorities within established time frame.

• High School Diploma or equivalent required.
• Customer service experience