Job Details

SUMMARY:

The Commissions Inquiry Supervisor is responsible for all aspects of the supervision of the Commission Inquiry Department. Expert knowledge of all supplier, partner, order, and commission processes is required. The Commissions Inquiry Supervisor manages all internal and external relationships, and works directly with Manager on forecasting, budgeting, and creating analytics to demonstrate team effectiveness. Other responsibilities include automation, process creation, and implementation of tools to most efficiently run and scale the department for future growth.

ESSENTIAL FUNCTIONS:

Supervises the escalation process and assists in the resolution of escalated inquiries

Responsible for escalating to manager, director, and executive team in extraordinary circumstances

Responsible for audit resolutions in coordination with Colleague Management Team

Supervision of documentation and training the Commission Inquiry Team

Create and provide process and tools to facilitate team effectiveness

Ensure all deadlines are met

Supervises and trains in coordination with Colleague Management Team

Ability to motivate and analyze your team and use that to guide team to path that emphasizes their strength

Attends job related training and seminars that would enhance job performance

Back-up to Commission Inquiry Coordinators and Commission Inquiry Manager

Performs other assigned tasks as required

EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS:

Bachelor's Degree or Equivalent Office Experience Required

Customer service with a positive attitude/Telecommunications experience required

Able to interact with various levels of the organization

Capable of exercising independent judgment and recognize critical financial impacts to the business

Supervisor experience required

Ability to maintain confidentiality of sensitive information

Knowledge of products

Responsible for QC of Inquiries

Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.

Excellent organizational and time management skills in a fast-paced environment

Compensation:

Total Compensation Range: $70,000 - $75,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F