Job Details

About the Team

Williams-Sonoma, Inc. (NYSE:WSM) is a Fortune 500 multi-channel specialty retailer of high-quality home products. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with brands in home furnishings. As part of the Technology Solutions organization, the Voice and Telecom team is accountable for the voice and connectivity infrastructure that supports all corporate sites as well as customer service delivery.

About the Role

You have a passion for data networking with a focus on large, global security engineering for Palo Alto firewall architecture and operations. You thrive in team-oriented environments and possess the technical depth and experience to effectively lead, influence, and participate in engineering, architecture, and policy discussions, strategic planning, and roadmaps to ensure we design, build, and operate a robust, scalable, and secure network at every location. The ideal candidate will be familiar with multi-vsys Palo Alto architectures, advocate for WSI security needs, and thrive in scripting, automation, and AI Operations.

Responsibilities

• Design, implement, and maintain high-availability in our multi-vsys Palo Alto firewall infrastructure across the global enterprise environment
• Ensure high-availability and disaster recovery designs for all firewall systems and services
• Architect and enforce advanced security policies, including application-aware and user-based rules, leveraging Palo Alto's Panorama and security subscriptions (Threat, URL, WildFire, etc.)
• Perform in-depth troubleshooting and root cause analysis on complex security incidents and firewall-related network issues
• Lead firewall projects, choosing target software upgrades, and integrations with other security appliances and cloud platforms across the enterprise
• Collaborate with cross-functional teams to ensure firewall solutions align with compliance, regulatory, and business requirements
• Develop and maintain scripts for firewall configuration, automation, and health monitoring (e.g., using Python, Ansible, or similar tools) that the operations team will utilize
• Conduct regular security assessments, vulnerability testing, and risk analysis specific to firewall environments
• Stay current with emerging threats, Palo Alto Networks product updates, and cybersecurity best practices
• Document technical solutions, standard operating procedures, and incident response playbooks
• Provide mentorship and technical leadership to junior engineers and peers
• Support tier 3/4 networking escalations in an on-call rotation
• Perform systems resource optimization activities and capacity planning
• Consistently lead by example, be a role model and change agent for your team and the larger technology group
• Measure what matters through KPIs and drive continual process improvements
• Embrace AI and automation for effective operations and scalability
• Bring a passion for automation and data-driven analytical approaches to solving problems while adapting to emerging needs and changes
• Other duties as assigned

Criteria

• You have a BS in Computer Science, Engineering, or related field or equivalent work experience
• You have 5+ years of Core Firewall Experience
• You have a Next-Generation Firewall Engineer Certification from Palo Alto or equivalent experience
• You are an expert in diagnosing and solving complex problems and providing detailed technical analysis
• You have strong verbal and written communication skills with the ability to influence others
• Hardware: Expertise in Palo Alto Firewalls, PANOS, Panorama, Strata Cloud Manager. Bonus for expertise in Cisco ASRs, Catalysts, Nexus 9/7/5/2k, F5 Load Balancers, Infoblox
• Extensive understanding and competency with SNMP-based monitoring tools, Netflow, and other network-related monitoring and data-gathering tools
• Advanced scripting skills in Python, Perl, iRules, TCL, Chef/Puppet or Go a plus
• Experience with vendor management and contract negotiations
• This role requires being onsite in the Rocklin, California office Monday through Thursday with optional office presence on Friday

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In-person and online learning opportunities through WSI University
• Cross-brand and cross-function career opportunities
• Resources for self-development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or sponsor an individual for this position. This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, or other applicable state or local laws. The expected starting pay range for this position is $130,000 - $150,000. Actual pay will be determined based on experience. In addition to compensation, benefits may include time off, merit, and bonus opportunities.

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