Job Details

Overview

About the Role: As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use trend awareness to secure visual and commercial curation implementation according to the visual and commercial guidelines to actively drive sales in your store. You lead, coach, and develop a strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.

A Day in the Life

Working at H&M means no two days are ever the same. A typical day will include the following responsibilities:

• Contribute to the total OMNI customer experience in your store by following up the visual and commercial curation according to guidelines (Indirect).
• Represent yourself and the H&M Brand positively during customer interactions (Direct).
• Set, implement, and follow up on store visual and commercial goals with Store Manager, Area Visual Manager, and Store teams.
• Lead your VM team to organize, plan and prioritize workload according to the store activation plan and adapt based on business needs in collaboration with Store Management and Area Visual Manager.
• Launch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management and Area Visual Manager.
• Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
• Perform sales report (KPIs) follow-up, identify, and prioritize visual and commercial opportunities with Store Management.
• Ensure the VM team creates efficient actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions with Store Management.
• Follow up all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management.

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
• Coach and develop the VM team to plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance shopping experience in-store.

Team & Development

• Lead, inspire and educate the store team; keep them up to date with seasonal changes, fashion trends, relevant visual and commercial information, in-store communication including price perception.
• Coach and develop visual and commercial skills for the VM and Store teams to ensure high-quality product and commercial presentation according to guidelines.
• Support and develop daily routines and best practices to maintain a consistent level of visual and commercial standard while maintaining customer service engagement.
• Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues with Store Manager and Area Team.
• Complete talent management and succession planning in-store to support business needs.
• Organize, provide, and carry out visual and commercial upskilling for you and your colleagues.
• Ensure Store teams complete Visual Competences and Commercial 4 All trainings based on regional and sales market learning goals.
• Support Sales Market and Area teams with talents for expansion (store projects).

Visual & Commercial Execution

• Responsible for the visual, commercial, and styling curation in the store based on the commercial calendar, allocation, store activation plan, and trends according to visual and commercial guidelines.
• Coach and ensure your VM team follows sample picking best practices including stockroom garment quantities, accessories, and shoes to create clear trends and stories according to guidelines.
• Ensure VM team secures window and styling execution according to guidelines to create an inspirational and commercial customer experience.
• Maintain good customer flow by maintaining commercial layout and fixtures for optimal trend story placement.
• Ensure the VM and Store team maintains price signs in windows and throughout the store following global strategy and sales market requirements.
• Collaborate with Facilities Management to ensure lighting highlights products and display forms in windows and throughout the store.
• Maintain and care for all display forms and interior materials with sustainability in mind.
• Collaborate with Area Visual Manager to keep store navigation up to date according to guidelines and store layout.
• Ensure the store has adequate quantities of sale and other activity materials including POS according to local routines.
• Keep sales floor and back of house clean, organized, and safe according to local security guidelines.

Qualifications

• To be a successful and motivating Visual Merchandiser Manager, you are fashion-interested, curious and creative; always looking for inspiration.
• You are proactive, solution-focused, and flexible to achieve results cross-functionally with extensive visual and commercial experience.
• Experience from working as a Visual Merchandiser in store.
• Experience in coaching teams, talent development, including upskilling with strong leadership skills.
• Experience being solution-focused to improve product presentation and commercial implementation in store.
• Good knowledge of retail management, visual, commercial and operational best practices, routines, and tools.
• Know how to manage, follow up, and act on selling equations and weekly sales reports.

Why You'll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion and belonging.
• We are a values-driven organization guided by our seven unique values.
• You will have access to our Colleague Resource Groups (CRGs) for community and networking opportunities.
• We are an inclusive company where you can be yourself at work.
• You will have access to a large global talent community for career growth and development.
• We support wellbeing with comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and community day participation.
• You can express your personal style with our employee discount at H&M, Other Stories, and COS.

Additional Information

• Compensation: expected base salary range is $24.15 - $28.50 hourly.
• EEOC Code: SLS
• Pay Status: Non-Exempt, Hourly

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.