Job Details

Lead your office team to success! As our Office Lead, we will depend on you to coordinate general office activities, maintain physical and electronic files, and support other departments as needed.

Enjoy Our Job Benefits:

• Health Benefits
• Sick Time
• Pay On Demand
• Bonus structure
• Varied Discount Programs

What Will Our Office Lead Do?

Customer Service

• Ensure all communication is sent in a timely manner according to policy
• Answer and screen incoming phone calls in a pleasant, courteous manner
• Input client leads into home care software, and create and send client welcome packets and prospect information

Scheduling and Billing

• Prepare caregiver schedule for following weeks; make changes as needed
• Ensure invoices are completed accurately, timely, and according to company policy.
• Maintain all necessary records related to Long Term Care (LTC), Private and Governmental programs.
• Follow up on receivables per company policy.

Payroll & Recruitment

• Collect and organize timesheets and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
• Assist with billing and payroll functions to meet company deadlines.
• Review timesheets for any significant change in client status and indicate in the caregiver notes section and properly document the information
• Complete caregiver reference checks and criminal background checks
• Create new hire packets and employee handbooks
• Verify complete caregiver information in the file after hiring
• Input caregiver information into home care software

Clerical:

• Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
• Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
• Complete other duties and responsibilities as assigned.

We Would Like Our Office Manager to Have:

• College Degree preferred
• Minimum of two years in an office managerial setting
• Ability to communicate pleasantly and effectively with callers and internal staff
• Experience with a variety of the field's concepts, practices, and procedures
• Previous experience in healthcare is a plus
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills
• Self starter who takes an initiative
• Can work with our internal software, outlook, excel and other basic office programs
• Detailed-oriented
• Reliable and flexible to needs of our business

Why Work for Senior Helpers?

• Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members' independence and believe in our team to complete their job duties without micromanaging
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

About Senior Helpers:

Since 2002, Senior Helpers® has been the nation's premier provider of in-home senior care, with locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.