Description
We're searching for a diligent office assistant to provide administrative support. You'll be responsible for responding to all customer inquiries in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team!
Responsibilities
•Deliver exceptional customer service by professionally managing incoming calls, emails, and inquiries.
•Respond to customer questions and issues promptly and effectively.
•Assist with administrative tasks, including completing applications, managing records, and data entry with high accuracy.
•Troubleshoot basic software and system issues to provide customer and team support.
•Demonstrate proficiency in using and navigating software and technology tools.
•Coordinate and manage office tasks to support day-to-day operations.
•Assist in preparing reports, presentations, and client-related documentation.
•Identify opportunities to streamline office processes and improve customer satisfaction.
•Connect with Customer Base and raise brand awareness, and coordinate community events.
•Act as a point of contact for complaints or questions from customers and respond in a timely manner
•Increase productivity by creating record-keeping procedures for customer data filing systems
•Grow in the position through continued learning and revitalization of skillsets in related duties
•Help build online marketing, brochures, email campaigns, etc. that highlight our services
•Schedule appointments, including travel arrangements or other company engagements
Qualifications
•Enjoy speaking with customers and can communicate through verbal and written channels.
•Strong verbal and written communication skills.
•Excellent organizational skills and the ability to multitask effectively.
•Strong technical aptitude, with a willingness to learn new systems and perform basic troubleshooting.
•Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
•High attention to detail and accuracy in data entry.
•Friendly, professional demeanor with problem-solving abilities.
•History of being deadline-driven and extremely organized.
•Previous experience in customer service, administrative roles, or technical support.
•Familiarity with merchant services, payment processing, or similar industries is a plus.
•Bookkeeping and record-keeping experience (preferred, not required).
•Bilingual in Spanish (preferred, not required).
What We Offer:
•A collaborative and supportive work environment.
•Opportunities for learning and professional growth.
•Competitive salary based on experience.
•Shows great interpersonal skills and excellent written communication
•Prior experience in office management or our industry is a plus
•Proficient in basic computer software and can quickly learn to use new programs
•Proven track record of completing projects on time in an orderly manner
•High school diploma or GED required, some college experience preferred