Job Details

Job Overview

The Lead Service Technician will provide service relating to resolving customer problems or issues as defined by specific technical issues, quoted scope of work, or supervising on-site personnel. Supervises all aspects of service repair or installation projects.

Job Responsibilities:

• Responsible for projects made up of contract labor and/or internal resources, on-time performance, adherence to standard procedures, safety and service interruption avoidance, quality, and customer service.
• Accurate and timely reporting of job schedules, project time reporting, and expense reports.
• Coordinates job scheduling in conjunction with material availability.
• Develops project synopsis, job-specific operation summaries, and cost reduction actions.
• Develops technical capabilities of internal resources, administers all Services required policies including EEO, Safety, EPA, and human resource procedures for direct reports.
• Working individually or supervising job-specific staff on assigned service/installation projects within a specific region.
• On-going technical training to remain current with the state of the DC power/telecommunications technology base as it pertains to power and services.
• Continuous improvement techniques to achieve industry-leading installation processes, applications, and services to expand the customer base.

Qualifications:

• Technical graduate of a two-year accredited technical school in an engineering/technical field or four to six years of lead services technician responsibility.
• Broad service experience encompassing field service and repair, troubleshooting, revenue enhancement, customer relations, safety management within the UPS/Utility/DC power industry, solid personnel skills, and personnel assessment.
• Meet minimum customer-specific criteria for projects assigned.