Job Details

Description

** Candidate must reside in Northern California.

POSITION PURPOSE AND SUMMARY

Directs and manages multiple hotel operations in a pre-determined geographical area to assure continual improvement in guest service, quality control, associate experience, operational soundness, innovation and financial performance.

MAJOR / KEY JOB DUTIES

1. Ensures property managers are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and SafeWATCH).
2. Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and associates in accordance with ESA Shared Values.
3. Coordinates with Operations Management, Sales, and Marketing departments in the coordination of sales efforts, sales blitzes and targeted advertising efforts. Constantly develops and builds brand awareness in the area and forwarding leads to other properties for follow up.
4. Monitors financial performance on a daily, weekly, monthly and quarterly basis to ensure revenue and flow through objectives are being achieved. Analyzes P&L's to verify accurate financial representation on monthly Variance Letter. Reviews collection of guest balances, direct bill receivables, commission payments by vendors and issuance of refund checks. Review labor standards on a weekly basis to ensure satisfactory controls are in place. Works with management team on problem areas to improve efficiency.
5. Recruits, hires, trains, motivates and develops team members to assure proper adherence to standards.
6. Conducts coaching and counseling sessions with managers as needed and performs mid-year and annual performance appraisals.
7. Responsible for sales and rate strategies in the region, working in conjunction with the sales and revenue management team. Provide direction regarding the implementation of revenue, sales and service plans to maximize results.
8. Conducts site audits and inspections to ensure interior and exterior of physical hotel exemplifies quality and safety standards.
9. On a monthly basis, utilizes the Site Visit Summary to communicate with property management staff, set improvement goals, celebrate successes and ensure quality standards are met in the KRA's.
10. Work to build solid client relationships in the region and with General Managers and staff at each assigned hotel.
11. Monitor and identify needed changes to existing tactical and strategic plans for the hotels.

OTHER DUTIES

1. Responds to guest issues and concerns in a timely fashion to ensure satisfaction.
2. Oversees maintenance and renovations at regional properties to ensure physical assets of the company are kept clean, safe and up to date.
3. Sets professional and property level goals with District Managers.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business or related field, four years of experience managing property level and multi-property level hotels, or the equivalent combination of the two.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

1. Must have a thorough knowledge of the market, competition, and the demand generators for each property within the region.
2. Demonstrated effective verbal and written communication skills for the purpose of providing information to guests, vendors, senior management and staff.
3. Strong problem solving and time management skills required. And conflict management/resolution and negotiation/persuasion skills critical.

ENVIRONMENTAL JOB REQUIREMENTS

1. Extensive travel is required.
2. While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl. The associate is occasionally required to use hands to finger, handle, or feel objects, tools, or controls and climb or balance.
3. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.