Job Details

Salary : $64,842.88 Annually

Location : Folsom, CA

Job Type: Full Time Permanent

Job Number: 24-00069

Department: Police Department

Opening Date: 11/12/2024

Closing Date: 12/6/2024 11:59 PM Pacific

Max Number of Applicants: 100

Definition

THIS RECRUITMENT WILL CLOSE AFTER RECEIPT OF THE FIRST 100 APPLICATIONS, OR BY DECEMBER 6, 2024, WHICHEVER OCCURS FIRST.

Applications must be filled out completely and thoroughly. Resumes are not accepted in lieu of an application.

IMPORTANT NOTE: All applicants will be required to pass the CritCall exam held by the Folsom Police Department.

Anchored in the foothills of the Sierra Nevada - 20 miles east of Sacramento and about 1.5 hours from Lake Tahoe - the City of Folsom is comprised of beautiful parks and trails, and boasts excellent schools, family-orientated neighborhoods, and outstanding shopping, dining, and cultural options. Folsom is a high-tech, forward-looking city, with firms ranging from small to large international corporations. Voted by WalletHub as the Best Place for Families to Live in California, and 2nd Best Lake Town in America, Folsom is recognized for its affordability, fair weather, education, and health. Folsom's schools were recognized among the best in Sacramento County. Niche recently released its list of the Best in America for 2025, and Folsom swept the honors with seven elementary, two middle, and two high schools making the list.

The Folsom Police Department is recruiting for multiple Dispatcher Is to join the Dispatch Communications team.

Under immediate and general supervision of the Communications Supervisor, the Dispatcher I will receive all incoming requests for service either by telephone or radio; evaluate information received, determine proper course of action, and follow departmental procedures in carrying out the correct course of action. Dispatcher IIs may oversee, monitor, and/or direct the work of lower level personnel.

DISTINGUISHING CHARACTERISTICS

The Dispatcher I is the entry-level class of the Dispatcher series. Initially under close supervision, the incumbents perform the more routine duties while learning city policies and procedures and becoming familiar with the variety of departmental systems and practices and how to handle increasingly more difficult and stressful calls. As experience is gained, duties become more diversified and are performed under more general supervision. This class is flexibly staffed with Dispatcher II and incumbents may be advanced to the higher level after one year, successful completion of the P.O.S.T. Basic Public Safety Dispatcher Course, and demonstrating proficiency that meets the qualifications.
Examples of Essential Duties

NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.

• Receive and respond to incoming routine and emergency telephone and radio calls, including 911 emergency calls.
• Process calls from the public and dispatch police units using a computer-aided dispatch system.
• Answer inquiries and public complaints, and dispatching appropriate units or equipment to handle routine and emergency calls.
• Supply information to the public.
• Maintain contact with local units on assignment and with personnel from other law enforcement agencies.
• Monitor, respond to, and determine proper course of action related to radio transmissions.
• Compile data and prepare reports of calls for service, equipment dispatched, and disposition.
• Use computer system to request information from other law enforcement agencies and to input and retrieve data.
• Perform a variety of difficult and technical police record keeping work.
• Conduct all types of searches, including body and strip searches as necessary; monitor collection of bodily samples.
• Perform general office assistance and assignments.
• Perform related duties as assigned.

Employment Standards

NOTE: The level and scope of the knowledge and abilities listed below are related to job duties as defined under "Distinguishing Characteristics."

Knowledge of:

• Telephone techniques and etiquette.
• Modern office procedures, techniques, and equipment.
• Recordkeeping methods and procedures.

Ability to:

• Learn to effectively operate computer aided dispatch system rooms, 9-1-1 telephone equipment, and radio equipment.
• Follow and interpret oral and written instructions.
• Accurately transfer information.
• Type accurately from a clear copy.
• Read and interpret manuals and codes.
• Remain calm, act quickly, and use good judgment in all situations.
• Compile information and maintain records.
• Interact with the public courteously, with patience, and a positive attitude.
• Work a variety of shifts including nights, weekends, and holidays.
• Effectively communicate verbally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Minimum Qualifications

Experience:
Two (2) years of full-time clerical experience involving substantial public contact.

As part of probation, a Dispatcher I must successfully complete a 120-hour P.O.S.T. Basic Public Safety Dispatcher course within 12 months of hire.

License, Certificate, Registration Requirements:
Some positions may require the possession of, or the ability to obtain and retain, a California Class C driver license by the time of appointment. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.

Physical Requirements:
Work is performed in a typical office environment. (1) Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. (2) Lifting: frequently up to 10 pounds; occasionally up to 25 pounds. (3) Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. (4) Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. (5) Hearing/ Talking: frequent hearing and talking, in person and on the phone. (6) Emotional/ Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. (7) Environmental: frequent exposure to noise.

Other Requirements:
Must be willing to work varied, rotating shifts, including nights, weekends, and holidays.

The City of Folsom offers a wide range of employee benefits. Click herefor a summary of benefits for our Police Officers. For specific benefit information, refer to the labor agreements (MOUs) of each bargaining unit.

01

These supplemental questions are an important first step in our screening process. Failure to provide complete responses may result in your application not being considered. In addition, the successful candidate is made a conditional offer subject to background check, which requires DOJ fingerprint clearance and a pre-employment physical, including screening for drug and alcohol use. The City follows federal law; candidates testing positive for THC do not pass the background screening. By checking the box below, I acknowledge that I have read and understood the above information.

• I have read and understood background and screening process.

02

The salary range for this position (36D) is $64,842.88 annually ($5,403.57 monthly). By checking the box below, you acknowledge your understanding of salary paid for this position.

• I acknowledge understanding of salary paid for this position.

03

Are you in a familial, cohabitant, or amorous relationship with any current employee of the City of Folsom? Examples of these relationships include: spouse, domestic partner, parent, child, sibling, uncle, aunt, nephew, niece, first cousin, grandparent, great-grandparent, grandchild, or great-grandchild. Relations may be by blood, marriage, adoption, or domestic partnership, including in-law, step- and half-relationships. (If yes, please answer the next question.)

• Yes
• No

04

Please list name of relative, relationship and department that your relative works in. (If not applicable, please type N/A)

05

What is the highest level of education that you have completed?

• Did not complete high school or GED
• High school graduate or equivalent
• Some college
• A.A. or A.S. Degree
• Bachelor's Degree
• Master's Degree or higher

06

Are you able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holiday and rotate through all shifts during the first year of employment as part of the training process?

• Yes
• No

07

Have you used a computer-aided dispatch system to perform job duties?

• Yes
• No

08

How many years of full-time experience do you have working for a government law enforcement agency?

• None
• Less than 1 year
• 1 to 2 years
• 2 to 3 years
• 3 to 4 years
• 4 to 5 years
• 6 or more years

09

Briefly explain why you are interested in working for the City of Folsom as a Dispatcher I, and why you would excel in this role.

Required Question